Terms and Conditions

General Terms and Conditions (Terms) and Right of Withdrawal for Consumers of Alptekin Koc Kurfürstendamm 167 10707 Berlin Germany Telephone: +49 30 60406825 E-Mail: info@alptekinkoc.com Web: www.alptekinkoc.com (Status: March 2026) §1 Scope of Application (1) These General Terms and Conditions apply to all offers, services, digital products, online courses and coaching programs that are booked or purchased via the website www.alptekinkoc.com, by e-mail, by telephone or via booking tools such as Calendly or Digistore24/Stripe/PayPal. (2) These Terms apply to both consumers and businesses, with certain provisions applying exclusively to consumers (see §§ 11–13). (3) Only these Terms apply. Conflicting terms of the customer are not accepted unless their applicability has been expressly agreed to in writing. (4) In addition to these Terms, individual agreements or offer documents may be concluded, which in case of doubt take precedence. (5) The contract language is German. Translations are merely for better understanding and have no legal effect. (6) For consumers, the law of the Federal Republic of Germany applies, subject to compliance with the mandatory consumer protection provisions of their country of residence. (7) For businesses, German law applies exclusively, excluding the UN Sales Convention. §2 Subject Matter of the Contract and Scope of Services (1) The subject of the contract is the provision of services in the fields of coaching, hypnotherapy, mentoring, counseling and digital content (e.g., video courses, audio programs, access to online portals). Services can be provided online (e.g., via Zoom) or in person in Berlin. (2) The booking of a coaching program or online course may include additional services, such as: • Individual or group coaching • Recording of audio/hypnotherapy files for personal use • Access to online course platforms • Analysis & goal clarification sessions • Personal support via e-mail or messenger services (e.g., WhatsApp) (3) Programs and packages represent discounted service packages. Pricing takes into account that multiple individual services are booked together. (4) In case of early termination or partial use: Services rendered are billed at the regular individual rate (see §4), if the package price is not paid in full or a refund is requested. Services already received (e.g., sessions, audio files, support periods, video access) are considered partially used. There is no right to reimbursement for unused services in this case. (5) The final composition of services and content is determined by the individual offer or booked product description. Service components may vary depending on the program. §3 Formation of Contract and Payment Terms (1) The contract is formed through: • Booking via an appropriate online booking tool (e.g., Calendly) • Purchase in the web shop with payment processing via Stripe or PayPal • Or through individual agreement via e-mail or telephone, if confirmed by both parties (2) All prices stated apply according to the respective offer or order page. Depending on the offer and target audience, prices can be listed as total prices (including applicable VAT, if applicable) or as net prices plus applicable VAT. The specific price quoted in the respective offer or checkout is binding. (3) Upon formation of the contract, the agreed compensation is due, unless a different payment method (e.g., installment payments) has been agreed. Payment is made by bank transfer, PayPal or Stripe. (4) In case of agreed installment payment, the full amount must be paid even if the program or cooperation is terminated early by the customer. Early termination does not release the customer from paying the remaining installments. (5) Package prices represent discounted total prices. Upon early termination of the contract, no refund is made, but instead the services already rendered are billed at the regular individual rate (see §4). If the value of the individual services rendered is higher than the partial amount already paid, a top-up payment is due. (6) The provider reserves the right to offer time-limited special prices or promotional prices. Customers have no claim to purchase a product or service at a price that applied at an earlier or later time. §4 Valuation of Individual Services (Reference Values) (1) The coaching programs and packages offered regularly include a combination of several service components. These overall services are offered at a discounted package price, which only applies upon full use. (2) In case of early termination or reversal of the contract – for whatever reason – the value of services already rendered is calculated on the basis of the following reference values: Individual service values (net): • 1:1 coaching session (60 minutes): €350 (for corporate & business coaching up to €1,000 per hour) • Analysis and goal clarification session including preparation form: €130 • WhatsApp support: €3/day (flat rate, regardless of actual use) • Access to video-based course area: €600 • Personally produced hypnotherapy/meditation audio: €150 per audio • Group coaching (per session/participant): €120 – €350 depending on format & group size (3) These reference prices apply as the basis for internal calculation in case of cancellations, reversals, or disputes over partial services. The provider reserves the right to agree individually on higher or lower values, in particular in the context of corporate offers or exclusive special programs. (4) The respective services are considered fully rendered once they have been made available, performed, or provided – regardless of whether the customer has actually used them (e.g., availability of video courses, sent audios, support periods). (5) Upon cancellation of a program or withdrawal by the customer, a recalculation of services used may occur. A refund is only made if the amount paid exceeds the value of services rendered. §5 Appointment Scheduling, Cancellation and Cancellation Terms (1) Scheduling of coaching sessions is done individually via e-mail, telephone or online booking tool. Agreed appointments are binding. (2) For consumers: Individual appointments within a program may be cancelled or rescheduled free of charge up to three business days before the appointment. If cancellation is made later or not at all, the session is considered rendered in full. Cancellation must be made in writing by e-mail to info@alptekinkoc.com. (3) For businesses (within the meaning of § 14 BGB), cancellation or rescheduling of agreed appointments is generally not possible. Missed appointments are billed in full, regardless of the reason for cancellation. This applies even if the coaching program has not yet been fully used. (4) If no fixed appointments have been agreed within a coaching package and the customer does not use them within a defined support period (e.g., 3 months), unused sessions expire without replacement. (5) Should an appointment have to be rescheduled by the provider for important reasons (e.g., illness), an alternative appointment will be offered as soon as possible. No claim for refund or compensation arises in this case. §6 Digital Content, Course Access and Rights of Use (1) When booking digital products (e.g., online courses, hypnotherapy audio, video training, meditation programs), the customer receives a simple, non-transferable right of use for personal use. (2) All provided content – whether text, video, audio or accompanying material – is subject to the copyright of the provider or its licensors. Distribution, reproduction, public performance or commercial use is not permitted without express written permission. (3) Access to course platforms, member areas or digital learning modules is via a personalized link or login. Access is personal and may not be shared with third parties. (4) The provider is entitled to update, modify or deactivate course content or platform access after a reasonable period, particularly for outdated content or technical changes. Continuous availability is not guaranteed unless expressly agreed. (5) The provider may provide the customer with individually created audio or video recordings (e.g., hypnotherapy, meditations) to deepen the cooperation. These are intended exclusively for private use by the respective customer. (6) Use of the content is at your own risk. The provider makes no guarantee for specific results, as success depends substantially on your own participation, implementation and starting situation. §7 Right of Withdrawal and Satisfaction Guarantee (1) Consumers have a statutory right of withdrawal of 14 days for digital products and coaching offers booked online, provided that no use or service performance has yet occurred. (2) In addition to the statutory right of withdrawal, the provider voluntarily grants a satisfaction guarantee for selected digital products (e.g., online courses, audio programs, member areas). The duration of this guarantee (e.g., 30, 60 or 90 days) is specified in the product description or on the order page. (3) To receive a refund under the voluntary satisfaction guarantee, simply send an informal e-mail to: info@alptekinkoc.com stating the product, date of purchase and – if available – a brief note about the reason for dissatisfaction. If the deadline is met, the refund will be made via the original payment method. (4) Not covered by the voluntary satisfaction guarantee are additional live services, such as: Participation in live Zoom hypnotherapy sessions, Personal 1:1 coaching or group calls, Workshops or live programs. For these services, only the statutory right of withdrawal applies, provided the service has not yet been used. (5) The conditions for the respective guarantee are transparently stated in the respective offer or on the product page. There is no general claim for refund if no guarantee was granted or the deadline has passed. §8 Data Protection, Communication & Consent to Contact (1) The collection, storage and processing of personal data is carried out exclusively in accordance with legal provisions (in particular GDPR and BDSG). Detailed information on data processing can be found in the separate Privacy Policy at: www.alptekinkoc.com/en/privacy (2) When booking a free initial consultation, the customer agrees to be contacted by e-mail for reminders and organization of the agreed consultation, as well as following the consultation with further information and offers by e-mail. (3) These e-mails may also include enrollment in the provider's newsletter. The customer may object to this at any time or unsubscribe with one click. (4) Consent for marketing contact is given voluntarily and may be revoked at any time with future effect. For this, a simple message to: info@alptekinkoc.com is sufficient. §9 Disclaimer and Medical Notices (1) The services offered – in particular coaching, hypnotherapy, online courses, audio and video programs – serve personal development, self-experience, goal achievement as well as mental and emotional strengthening. They do not constitute therapy, curative treatment or medical measure within the meaning of the Healing Practice Act. (2) The provider makes no promises of cure. Existing medical or mental illnesses must be communicated to the provider in advance. Use of the services is at your own responsibility. In case of doubt, medical or therapeutic advice should be obtained in advance. (3) The provider is not liable for a specific success of the measures. Success cannot be guaranteed, as it depends substantially on the customer's participation and implementation. (4) The provider is liable without limitation for damages resulting from intentional or gross negligent breach of duty by it or its agents. For slight negligence, the provider is only liable for breach of material contractual obligations (cardinal obligations), and only up to the amount of damage that is typically foreseeable. (5) Any further liability is excluded. The provisions of the Product Liability Act remain unaffected. §10 Availability and Technical Requirements (1) To use digital products, a functioning Internet connection and an Internet-capable device are required. The provision of technical requirements is the sole responsibility of the customer. (2) The provider endeavors to ensure the most uninterrupted availability of the offered content. However, temporary failures or restrictions may occur due to maintenance work, technical failures or force majeure. (3) Continuous availability of the content is not guaranteed, unless expressly guaranteed in the offer. (4) Access to digital content is generally limited to a specific time, which is stated in the respective product description. (5) The provider is not liable for technical failures caused by third parties, provided that these are not attributable to the provider. §11 Right of Withdrawal for Consumers Right of Withdrawal Notice Consumers have a statutory right of withdrawal of 14 days when concluding a contract for digital products or coaching services. Withdrawal Period: The withdrawal period is 14 days from the day of contract conclusion. To exercise your right of withdrawal, you must inform us (Alptekin Koc, Kurfürstendamm 167, 10707 Berlin, E-Mail: info@alptekinkoc.com, Telephone: +49 30 60406825) by means of a clear declaration of your decision to withdraw from this contract. Consequences of Withdrawal: If you withdraw from this contract, we will refund all payments received from you without undue delay and no later than 14 days from the day we receive notification of your withdrawal. We will use the same payment method you used in the original transaction for the refund. You will not be charged any fees for this refund. Exclusion or early termination of the right of withdrawal: The right of withdrawal expires early if, for digital content, the customer has agreed that execution of the contract begins before the withdrawal period expires and the customer has confirmed his knowledge that he loses his right of withdrawal upon the start of execution. §12 Final Provisions (1) German law applies, excluding the UN Sales Convention. For consumers, this choice of law applies only to the extent that it does not restrict the mandatory legal provisions of the country where the consumer has his or her habitual residence. (2) The place of jurisdiction is Berlin, provided the customer is a merchant, a legal entity under public law or a public special fund, or has no general place of jurisdiction in Germany. (3) Should any provision of these Terms be or become wholly or partially invalid, the validity of the remaining provisions shall not be affected. (4) The provider is entitled to modify these Terms at any time with effect for the future, if this is necessary due to legal changes, technical developments or economic necessity. Existing contracts remain unaffected thereby.